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Terms & Conditions

DOCFLO™ LTD (“DOCFLO™, “We,” "Company" or “Us”) is the owner of an AI enhanced software solution, known as DOCFLO™ ("Software") and any other related products, websites and services as may be offered by Us from time to time (collectively referred to as the “Services”) which allows users of the Services ("Subscribers") to extract, analyze, validate, approve, add comments and integrate with documents related information uploaded by such Subscribers using the Software . By using the Services in any way, the Subscriber ("You", "User", "Customer") accepts these Terms of Service ("Terms") and You also acknowledge that You read and understood our Privacy Policy all of which form a binding legal agreement between You and the Company (“Agreement”). Prior to using the Services, it is important for You to know and understand that by using the Service, You are agreeing to accept certain liability limitations and legal disclaimers, which we further explain throughout this Agreement. In other words, Your use of the Services is at Your own risk, and we do not assume any liability, or make any warranties of any kind, express or implied, with respect to the Service or Your use of the Service. IF YOU DO NOT ACCEPT AND AGREE TO BE BOUND BY ALL OF THE TERMS OF THE AGREEMENT, INCLUDING OUR PRIVACY POLICY, LIMITATIONS OF LIABILITY, WARRANTY AND LEGAL - PLESE DO NOT USE SERVICES OR THE WEBSITE. By using the Services, You consent to receiving the Agreement in electronic form. To withdraw this consent, You must cease using the Services and the Website. While we do not assume any liability related to any information we receive or collect from You by using the Services and the Website ("Customer Data"), we do have the right, but not have any obligation, to monitor such data for any legal reason whatsoever. You acknowledge that You are solely responsible for all Customer Data.

Subscription to the services​

Our Services may only be accessed by subscribing to one or more Subscriptions programs as shall be listed in the Website from time to time ("Subscription").
Your Subscription will continue until terminated in accordance with these Terms. To use the Services You must have Internet access and provide us with one or more Payment Methods. “Payment Method” means a current, valid, accepted method of payment, as may be updated from time to time, and which may include payment through Your account with a third party. Unless You cancel Your Subscription before Your billing date, You authorize us to charge the Subscription fee for the next billing cycle to Your Payment Method We may offer a number of Subscription plans. Some Subscriptions plans may have differing conditions and limitations, which will be disclosed at Your sign-up or in other communications made available to You.

Payment of subscription fees​

You will pay Company the then applicable Subscription fees for the Services as shall be determined by the Company from time to time (“Fees”), depending on the Subscription program You chose. We may change our Subscription plans and the price of our Services from time to time; however, any price changes or changes to Your Subscription plans will apply no earlier than 30 days following notice to You. If You do not wish to accept the price change or change to Your Subscription plan, You can cancel Your Subscription before the change takes effect.

We may from time to time offer special promotional offers, plans or Subscription offers (“Offers”). Offer eligibility is determined by Us at our sole discretion and we reserve the right to revoke any Offer at any time.

Term and termination, suspension of services​

Subscription periods may vary from one month to a full year and other periods as shall be determined by the Company in its sole discretion.

You can cancel Your Subscription at any time, and You will continue to have access to the Services through the end of Your billing period. To the extent permitted by the applicable law, payments are non-refundable and we do not provide refunds or credits for any partial periods or unused Services. To cancel, follow the instructions for cancellation on the Website. If You cancel Your Subscription, Your account will automatically close at the end of Your current billing period. The Company reserves the right to suspend or terminate any Subscription period due to reasons beyond its reasonable control or if its finds that You are in breach of this Terms, or for any reason whatsoever.

Warranty and disclaimer​

Company shall use reasonable efforts consistent with prevailing industry standards to maintain the Services in a manner which minimizes errors and interruptions in the Services. Services may be temporarily unavailable for scheduled maintenance or for unscheduled emergency maintenance, either by Company or by third-party providers, or because of other causes beyond Company’s reasonable control. HOWEVER, COMPANY DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR FREE; NOR DOES IT MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM USE OF THE SERVICES. EXCEPT AS EXPRESSLY SET FORTH IN THIS SECTION, THE SERVICES ARE PROVIDED “AS IS” AND COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. DOCFLO™ WILL NOT BE LIABLE FOR ANY LOSS YOU MAY SUFFER, OF ANY KIND, RESULTING FROM THE USE OF THE SERVICES. DOCFLO™ expressly disclaims any and all warranties of any kind, whether express or implied, including, but not limited to the implied warranties of merchantability, fitness for a particular purpose, non-infringement and any other warranty that might arise under any law. Without limiting the foregoing, the Company makes no representations or warranties:

  • That the Services are suitable for You;
  • Regarding the adequacy or safety of the Services for any particular user;
  • That the Services will meet Your needs;
  • That the Services will be permitted in Your jurisdiction;
  • That the Services will be uninterrupted or error-free;
  • That we will continue to support any particular feature of the Services; or We reserve the right to modify the Services at any time and in our sole discretion. DOCFLO™ has no obligation to screen or monitor any content and does not guarantee that any content made available on the Services complies with this Agreement or is suitable for all users. Please note that the Service is continually under development the Company makes no warranty of any kind, implied or express, as to its accuracy, completeness or appropriateness for any purpose.

Integrations and data transfer​

Security of Integrations: We ensures secure transfer and handling of Customer Data between Docflo™ and third-party services integrated by You. Our Company uses industry-standard encryption (e.g., SSL/TLS) during data transit. Data Processing: the Company stores and processes Customer Data in compliance with applicable law as further detailed in our Privacy Policy.

Automations​

Execution Responsibility: Automations executed via our Services are initiated and controlled by You. We are not responsible for any loss or inaccuracies resulting from incorrectly configured automations by users. Data Updates and Accuracy: You are responsible for ensuring automated workflows and configurations are accurate and compliant with applicable laws and Your internal policies. Regional Compliance: You are responsible for ensuring automated workflows comply with applicable regulations and restrictions. STORAGE AND RETENTION POLICY Retention Policy: We retain Customer Data for as long as Your Subscription remains active and paid. Upon termination or expiration of Your Subscription, for any reason whatsoever, We will retain Your Customer Data for a further period of 30 days, after which such data will be permanently deleted. Private Storage Option: You may request or configure Your Service to use private or customer-managed storage solutions. In this case, the responsibility for data security and compliance shifts to You.

Restrictions and responsibilities​

Customer will not, directly or indirectly: reverse engineer, decompile, disassemble or otherwise attempt to discover the source code, object code or underlying structure, ideas, know-how or algorithms relevant to the Services or any software, documentation or data related to the Services; modify, translate, or create derivative works based on the Services or any Software (except to the extent expressly permitted by Company or authorized within the Services); use the Services or any Software for timesharing or service bureau purposes or otherwise for the benefit of a third; or remove any proprietary notices or labels.
Customer represents, covenants, and warrants that Customer will use the Services only in compliance with all applicable laws and regulations. Customer hereby agrees to indemnify and hold harmless Company against any damages, losses, liabilities, settlements and expenses (including without limitation costs and attorneys’ fees) in connection with any claim or action that arises from an alleged violation of the foregoing or otherwise from Customer’s use of Services. Although Company has no obligation to monitor Customer’s use of the Services, Company may do so and may prohibit any use of the Services it believes may be (or alleged to be) in violation of the foregoing. Customer shall be responsible for obtaining and maintaining any equipment, licenses and ancillary services needed to connect to, access or otherwise use the Services, including, without limitation, modems, hardware, servers, software, operating systems, networking, web servers and the like (collectively, “Equipment”). Customer shall also be responsible for maintaining the security of the Equipment, Customer account, passwords (including but not limited to administrative and user passwords) and files, and for all uses of Customer account or the Equipment with or without Customer’s knowledge or consent.

Indemnification​

You agree to indemnify, defend and hold harmless the Company , its shareholders, directors, other officials, partners, partnerships, principals, employees, affiliates and other related entities, servants, agents, representatives, successors and assigns from and against any claim or demand, including reasonable attorneys' fees, arising out of the Customer Content You, submit or transmit using the Services, Your connection to the Services, Your violation of these Terms and / or the applicable law, or Your violation of any rights of another, including the rights of another user.

Propritetary rights​

Customer shall own all right, title and interest in and to the Customer Data. Company shall own and retain all right, title and interest in and to (a) the Services and Software, all improvements, enhancements or modifications thereto, (b) any software, applications, inventions or other technology developed in connection with Implementation Services or support, and (c) all intellectual property rights related to any of the foregoing. Notwithstanding anything to the contrary, Company shall have the right collect and analyze data and other information relating to the provision, use and performance of various aspects of the Services and related systems and technologies (including, without limitation, information concerning Customer Data and data derived therefrom), and Company will be free (during and after the term hereof) to (i) use such information and data to improve and enhance the Services and for other development, diagnostic and corrective purposes in connection with the Services and other Company offerings, and (ii) disclose such data solely in aggregate or other de-identified form in connection with its business. No rights or licenses are granted except as expressly set forth herein.
Fur further information please revise our Privacy Policy. Our logo and trademarks, whether registered or not, may not be copied, imitated or used, in whole or in part, without our prior written consent. In addition, all page headers, custom graphics, button icons and scripts are service marks, trademarks and/or trade dress and may not be copied, imitated or used, in whole or in part, without our prior written permission. Our name, logos and technologies are the exclusive property of the Company . The trade names, trademarks and Service marks owned by us, whether registered or unregistered, may not be used in connection with any product or service that is not the Company's, in any manner that is likely to cause confusion. Nothing contained herein should be construed as granting, by implication, estoppel or otherwise, any license or right to use any of our trade names, trademarks, service marks or other intellectual property owned by the Company without our express prior written consent. You hereby grant, and You represent and warrant that You have the right to grant to us an irrevocable, nonexclusive, royalty-free and fully paid worldwide license to use in any way we deem fit Your Customer Content in order to provide You with the Services. You agree to irrevocably waive any claims of moral rights with respect to Your Customer Content.

Limitation of liability​

Without derogation from any provision of these Terms, the Company, its business partners and affiliates, officers, representatives, contractors and employees shall not be responsible or liable to you under any contract, negligence, strict liability or other theory for: (a) error or interruption of use or for loss or inaccuracy or corruption of data or cost of procurement of substitute goods, services or technology or loss of business; (b) any indirect, exemplary, incidental, special or consequential damages; (c) any matter beyond the Company’s reasonable control; or (d) any amounts that, together with amounts associated with all other claims, exceed a sum of the subscription fees you paid to the Company in the preceding 12 months of your claim.

General provisions​

Our failure to exercise or enforce any right or provision of the Terms does not constitute a waiver of such right or provision. If any provision of the Terms is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties' intentions as reflected in the provision, and the other provisions of the Terms remain in full force and effect. No joint venture, partnership, employment, or agency relationship exists between You and the Company as a result of these Terms or use of the Services. NOTICES: You consent to receive all communications including notices, agreements, disclosures, or other information from us electronically. We may provide all such communications by email or by posting them on the Website. For support-related inquiries, You may send an email to hello@docflo.ai. These Terms may not be modified except by a revised Terms of Service posted by Us on the Website or a written amendment signed by an authorized representative of DOCFLO™. A revised Terms of Service will be effective as of the date it is posted on the Website.

Service Level Agreement (SLA)​

Service Availability​

DOCFLO™ commits to maintaining a service availability of 99.5% uptime per calendar month, measured as the percentage of time the Services are operational and accessible to Subscribers during each calendar month ("Service Level Commitment").

Uptime Measurement​

  • Uptime Calculation: Uptime is calculated as: (Total Minutes in Month - Downtime Minutes) / Total Minutes in Month × 100
  • Monitoring: Service availability is monitored using automated systems that check service accessibility every minute
  • Reporting Period: Service levels are measured and reported on a monthly basis

Planned Maintenance​

  • Scheduled Maintenance: DOCFLO™ may perform scheduled maintenance during designated maintenance windows
  • Notification: Subscribers will receive at least 48 hours advance notice of planned maintenance via email or platform notification
  • Maintenance Windows: Standard maintenance windows are scheduled during periods of lowest usage, typically during weekends between 2:00 AM - 6:00 AM UTC
  • SLA Exclusion: Planned maintenance periods are excluded from uptime calculations, provided proper notice was given

Service Level Remedies​

If DOCFLO™ fails to meet the Service Level Commitment in any given calendar month, Subscribers may be eligible for the following service credits:

  • 99.0% - 99.4% Uptime: 5% credit of monthly subscription fees
  • 95.0% - 98.9% Uptime: 10% credit of monthly subscription fees
  • Below 95.0% Uptime: 25% credit of monthly subscription fees

Credit Limitations and Process​

  • Credit Cap: Total service credits in any calendar month shall not exceed 25% of the monthly subscription fees
  • Request Timeline: Service credit requests must be submitted within 30 days of the end of the calendar month in which the service level breach occurred
  • Credit Application: Approved service credits will be applied to the following month's subscription fees
  • Sole Remedy: Service credits represent the sole and exclusive remedy for any service level failures

SLA Exclusions​

The Service Level Commitment does not apply to service unavailability caused by:

  • Force Majeure: Events beyond DOCFLO™'s reasonable control including natural disasters, government actions, network provider failures, or cyber attacks
  • Customer Actions: Subscriber's use of the Services in a manner not authorized by the agreement or documentation
  • Third-Party Services: Failures of third-party services, APIs, or infrastructure not controlled by DOCFLO™
  • Network Issues: Internet connectivity problems, DNS issues, or other network-related problems outside DOCFLO™'s control
  • Customer Environment: Issues with Customer's hardware, software, network connections, or power
  • Security Incidents: Service disruptions due to security incidents, including but not limited to DDoS attacks or security breach response measures

Performance Standards​

In addition to availability commitments, DOCFLO™ strives to maintain the following performance standards:

  • Response Time: 95% of API requests processed within 2 seconds under normal load conditions
  • Document Processing: Standard document extraction completed within 30 seconds for documents under 10MB
  • Support Response: Initial response to support inquiries within 24 hours during business days

Monitoring and Reporting​

  • Status Page: Real-time service status information is available at status.docflo.ai
  • Incident Communication: Service disruptions affecting multiple customers will be communicated via status page updates and email notifications
  • Monthly Reports: Service level performance reports are available upon request for enterprise customers

Dispute resolution, jurisdiction & governing law​

This Agreement, and any dispute between You and Us shall be governed by the laws of the state of Israel without regard to principles of conflicts of law and You hereby consent to the exclusive jurisdiction and venue of courts in Tel-Aviv, Israel in all disputes arising out of or relating to the use of the Services or these Terms. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the Terms must be filed within one (1) year after such claim or cause of action arose or be forever barred. Where permitted under the applicable law, You agree that You can only bring legal actions against the company in Your or its individual capacity, and not as a plaintiff or class member in any purported class or representative proceeding.

Terms and Conditions

1. Acceptance of Terms​

By accessing or using the docflo.ai platform ("Service"), provided by docflo.ai ("docflo," "we," "us," or "our"), you ("Customer" or "you") agree to comply with and be bound by these Terms and Conditions ("Terms"). If you disagree with any part of these Terms, you must not use the Service.

2. Document and Data Ownership​

  • Customer Data Ownership: All documents, data, and content ("Customer Data") uploaded or otherwise provided by you remain your sole property. docflo does not claim ownership rights in your Customer Data.
  • License to docflo: You grant docflo a non-exclusive, worldwide, royalty-free license to host, copy, process, and display Customer Data solely as required for providing the Service.

3. Integrations and Data Transfer​

  • Security of Integrations: docflo ensures secure transfer and handling of Customer Data between docflo and third-party services integrated by you. docflo uses industry-standard encryption (e.g., SSL/TLS) during data transit.
  • Regional Data Handling: docflo stores and processes Customer Data in compliance with applicable data privacy and protection laws. We maintain regional data processing compliance according to your selected hosting region.
  • Third-party Subprocessors: docflo may engage trusted third-party subprocessors, clearly listed on our website. We are responsible for ensuring subprocessors maintain adequate data security measures in line with applicable laws, including GDPR and CCPA.

4. Automations​

  • Execution Responsibility: Automations executed via docflo are initiated and controlled by you. docflo is not responsible for any loss or inaccuracies resulting from incorrectly configured automations by users.
  • Data Updates and Accuracy: You are responsible for ensuring automated workflows and configurations are accurate and compliant with applicable laws and your internal policies.
  • Regional Compliance: You are responsible for ensuring automated workflows comply with applicable regional regulations and restrictions.

5. Storage and Retention​

  • Retention Policy: docflo retains Customer Data for as long as your subscription remains active and paid. Upon termination or expiration of your subscription, docflo will retain your data for a period of 30 days, after which data will be permanently deleted.
  • Private Storage Option: You may request or configure your Service to use private or customer-managed storage solutions. In this case, the responsibility for data security and compliance shifts to you.
  • Exceptions: when using "Document Comparison" or "AI Editor" tools, relevant documents uploaded to the platform are not stored, thus cannot be recovered / retained at any point in time. These features are handling document processing "on the fly" and processed online only.

6. Azure Document Intelligence​

  • Customer-Owned Instances: When using Azure Document Intelligence functionality within the Service, customers connect to and utilize their own Azure Document Intelligence instances. docflo does not provide or manage these instances on behalf of customers.
  • Custom Model Training: Customers are responsible for training their own custom models within their Azure Document Intelligence instances. These custom models are developed using customer-specific data and requirements.
  • Model Proprietary Rights: All custom models trained by customers within their Azure Document Intelligence instances remain the exclusive and proprietary property of the customer. docflo does not have access to, ownership of, or rights to these custom models.
  • Data Isolation: Customer data used for training custom models, as well as the resulting trained models, remain within the customer's own Azure Document Intelligence instance and are not shared with docflo, other customers, or any third parties.
  • Customer Responsibility: Customers are solely responsible for the configuration, security, compliance, and management of their Azure Document Intelligence instances and any custom models created therein.

7. Customer Responsibilities​

  • You must ensure the accuracy, legality, and appropriateness of your Customer Data.
  • You must protect your login credentials and immediately inform docflo of any unauthorized access or use of your account.

8. Intellectual Property Rights​

  • docflo retains all rights, title, and interest in and to the Service, including software, designs, and intellectual property rights.
  • You may not copy, modify, distribute, sell, or lease any part of our Service or software.

9. Termination​

  • docflo reserves the right to suspend or terminate your access to the Service if you breach any provisions of these Terms.
  • Upon termination, your right to use the Service immediately ceases, and all Customer Data will be subject to the retention policy.

10. Limitation of Liability​

  • docflo shall not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits or data.
  • docflo's total liability is limited to the amount paid by you to docflo within the preceding 12 months.

11. Amendments​

  • docflo reserves the right to amend these Terms from time to time. Notice of changes will be communicated through the Service or email. Your continued use constitutes acceptance of the amended Terms.

12. Governing Law and Jurisdiction​

  • These Terms are governed by and construed in accordance with the laws of the jurisdiction in which docflo.ai operates. Disputes shall be resolved in courts within that jurisdiction.

13. Contact Information​

For any questions regarding these Terms, please contact us at:

Effective Date: May 15, 2025